Senior Technical Writer / Editor / Information Architect

• Work with the Customer Support and Information Resources teams to create a consistent user experience.
• Plan information architecture and design information structure for the Customer Support Knowledge Base. Create wireframes, site maps, use cases, and navigational flows as needed.
• Create and populate the Knowledge Base after editing and enhancing the content produced by the Customer Support team.
• Write, edit, and deliver product documentation.
• Enhance information architecture for the product documentation portal.

Required Skills

• 7-10 years of writing/editing/information architecture experience.
• Excellent oral, written, and interpersonal skills.
• Familiarity with routing protocols, switching, and security.
• Ability to thrive in a dynamic, fast-paced environment.
• Passion for the user experience.
• Creative problem solving skills.
• Degree in information technology desirable tho not required.